Please leave us a review. You may also visit our Facebook page, or Google to view customer reviews.
We appreciate your business and look forward to hearing from you!
Submit your review
Almost 10 years ago we moved into our new house built by a local builder who had Moore Heat and Air put in the heat & air system.
One night, a few years later, we woke up to "drip, drip, drip..."
The AC unit was in the attic just above our bedroom.
The drip pan (designed to catch and drain excess condensation) had suffered a multi-point failure: The drain pipe had become plugged and the automatic shutoffs (the floats detecting too much water) had failed to shut off the unit. The bottom line appeared to be that two sensors were wired improperly (in parallel vs in series for those geeks among us) and that prevented the single sensor from shutting off the unit.
There was much water damage in the bedroom ceiling that required professional remediation.
Moore took ownership of the problem, paid for the repairs and gave us a years worth of preventive maintenance for the trouble.
Now as we literally approach the 10 year anniversary of the installation of the unit it, the evaporator coil springs a small leak. We understood that we had a 10 year warranty but it turns out that the manufacturer had switched to a different program that is only 5 years and we fell between the cracks where the manufacturer was telling us we weren't covered.
Moore went to bat for us and after multiple calls with the manufacturer finally convinced them that the repairs should be covered.
Again, first class.
Along the way, were mistakes made? Yup, but they owned them and made it right.
Along the way, did things play out as expected? No, but they went to bat for us and, again, left us VERY happy that they were on our side.
If we were not moving out of town, Moore is who we would have servicing our systems.
They are dependable and seem to practice the golden rule.
If you're looking for a Heat & Air service provider, do yourself a favor and give them a call.
It's really hard to find service companies that aren't simply trying to "sell" you more, or find ones that actually seem to care about the customer and their specific problem. Found One!!! Moore Heat and Air!!! After some trying times with other local "hotshots", we've been with Moore now for several years. They just replaced our old attic unit and did a quick, clean and masterful job. If it's Heat and Air, save our hair! Just go with Moore and forget about it!
Thank you for your kind words. Glad we were able to help. We look forward to working with you for many years to come!!!
We have used Moore Heat & Air for about 25-30 years and have been very pleased. Today Brandon White, John Spivey, and Jesse Cox to install a new heat pump. They did an excellent job (working partly in the rain). Very courteous and cleaned up when they were done. We'll continue to use Moore Heat & Air and recommend to anyone.
Glad we were able to help, and THANK YOU for your kind words. We appreciate your continued business and look forward to working with you for many years to come!!!
This summer I needed to replace 2 zones of heating & air units and sought estimates from several installers. When Kevin arrived for the estimate he was prompt, courteous, professional and submitted a very competitive estimate which I chose over the others. Danielle was the financial EXPERT who immediately put me at ease by going above and beyond in securing financing for such a large project and ensuring that I received the proper rebates that were offered. On the date of install, Brandon & Jesse arrived on time & courteous with a plan of action! They made me feel at ease when my questions were answered with the thoroughness from many years of experience. I could see from casual observation the pride reflected in their workmanship in not only producing a technically correct installation, but a aesthetically pleasing one as well! Not satisfied with the routing of the flue vent of the new furnace to the existing roof vent, Brandon returned to redesign & reroute the flue to to correct code standards to a new vent location in the roof. Upon completion, he & Jesse noted a substandard humming noise coming from one of the new a/c units. He notified Kevin, who immediately notified the local representative and ordered a new replacement unit that was installed within a week! This is TRULY a "Family" business; from Kevin & Danielle, to Brandon & Jesse, Moore Heat & Air truly lives by their motto: "We Really Do Care"!! The professionalism, courteousness, expertise, and willingness to continually go "above and beyond" in installing a quality product correctly, assisting with financing, & ensuring that the customer is COMPLETELY satisfied is a "service" standard other strive for, but few achieve: Moore Heat & Air exemplify this ethos! Dad would be PROUD!! OUTSTANDING WORK!!!
Thank you for your kind words! We appreciate your business and look forward to working with you for many years to come!!!
We have always received exceptional and time service from Moore Heat & Air. Jesse, Brandon and Kevin are quick to respond to our needs. They are quick, clean and knowledgeable. I would never use another service provider and highly recommend them to anyone in the communities they service.
Thank you for your kind words. We appreciate your business!!!
The service technician, Jessee did not take any short cuts and did a thorough job repairing my A/C. The ladies in the front office were helpful and courteous. I have been a customer since 2009 and will continue to use Moore Heat and Air in the future.
Thank you for your kind words. Glad we could be of assistance. We appreciate your continued business!!!
You need more Stars than Five! As our HVAC systems began to age I had other firms come out and they were always expensive and quick to hard-sell me a new unit. For the past several years now, Moore had serviced our unit as well as the one at my elderly mother's house. It's really comforting to know that they are pleasant to work with, prompt, responsive, and most importantly, they do what needs to be done without trying to gig you all the time. I will need a whole new unit one day and when that time comes, Moore will certainly do the work, but for now, I'll confidently rely on their expertise!
Thank you for your kind words. I am glad we were able to help in your time of need!!!
We've used Moore Heat and Air for years now! From our time in Cabot, to the past three years in Vilonia, they've always done a great job at a reasonable price. Today, more of the same! Andy and Tom brought out our new a/c unit, which Moore sold us at a VERY reasonable price compared to online research I'd done. They spent most of the day here doing a top-notch job! Looking forward to many more years of cool air, and you can bet we'll be calling Moore Heat and Air the next time we need a/c or heating work done!
Thank you for your kind words! Glad we have been able to help, and we appreciate your continued business!!!
We can't say enough good things about these folks! We've had a contract with them for years. They are responsive when you contact them, and the techs and installers have never been anything less than professional. We wouldn't choose anyone else for our Heating and Cooling needs.
Thank you for your kind words!!! We appreciate your continued business!!!